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CRYSTALSPIDERS
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Terms & Conditions

These Terms and Conditions outline the rules, responsibilities, and legal obligations governing the use of the Crystalspiders Institute website, training programs, learning resources, consulting services, and related digital platforms. They explain the rights and responsibilities of both Crystalspiders Institute and its students, clients, and website visitors, including course enrollment, payments, cancellations, intellectual property, acceptable use, privacy, and service limitations.

By accessing our website or using any of our services, you agree to be bound by these Terms and Conditions.

Effective Date : 06 August 2026

Contents

  • 1. Acceptance of Terms
  • 2. Services Offered
  • 3. Course Enrollment
  • 4. Course Fees
  • 5. Payment Terms
  • 6. EMI Payments
  • 7. Failed Transactions
  • 8. Refund Policy
  • 9. Professional Database Services
  • 10. Project Scope
  • 11. Project Payments
  • 12. Client Responsibilities
  • 13. Confidentiality & NDA
  • 14. Data Backup Responsibilities
  • 15. Database Security
  • 16. Third Party Services
  • 17. Intellectual Property
  • 18. Support & Maintenance
  • 19. Limitation of Liability
  • 20. Force Majeure
  • 21. Website Usage
  • 22. Privacy
  • 23. Governing Law
  • 24. Contact Information

1. Acceptance of Terms

Welcome to Crystalspiders Institute. By accessing this website, registering for any training course, engaging our professional database services, or making any payment, you agree to comply with these Terms and Conditions. If you do not agree with these Terms, please discontinue using our website and services.

2. Services Offered

Crystalspiders Institute provides professional education and IT services including but not limited to:

  • Microsoft SQL Server Training
  • Oracle Database Administration
  • PostgreSQL Administration
  • Snowflake Development
  • Python Programming
  • Data Analytics
  • Artificial Intelligence & Machine Learning
  • Power BI Training
  • Database Consulting Services
  • Database Performance Tuning
  • Database Migration Services
  • Cloud Database Solutions
  • Database Health Checks
  • Corporate Training
  • Software Development Consulting

Additional services may be introduced without prior notice.

3. Course Enrollment

Enrollment into any training program is considered successful only after:

  • Submission of the registration form.
  • Successful payment of the applicable course fee.
  • Confirmation from Crystalspiders Institute.

Crystalspiders Institute reserves the right to:

  • Accept or reject registrations.
  • Cancel or postpone batches.
  • Modify trainers.
  • Change schedules when required.

4. Course Fees

All prices displayed on our website are in Indian Rupees (INR). Course fees may change at any time without prior notice. Fee revisions shall not affect students who have already completed payment. Taxes, where applicable, shall be charged according to Indian tax laws.

5. Payment Terms

Payments may be made using approved payment methods including:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Bank Transfer
  • Razorpay Payment Gateway

Payment confirmation is mandatory before access to any course or professional service. Crystalspiders Institute does not store credit card or debit card information. All online transactions are securely processed by certified payment service providers.

6. EMI Payments

Where available, EMI payment options are offered through participating banks and Razorpay. Approval of EMI applications depends entirely on the issuing bank.

  • Interest charges are determined by the bank.
  • Processing fees may apply.
  • Crystalspiders Institute has no control over EMI approvals.
  • EMI disputes should be resolved directly with the bank.

7. Failed Transactions

Occasionally, transactions may fail due to banking issues, network interruptions, or payment gateway downtime.

If your bank account has been debited but payment confirmation is not received:

  • Wait for the bank settlement period.
  • Retain your transaction reference.
  • Contact your bank if funds are not automatically reversed.
  • Share your payment ID with Crystalspiders Institute for verification.

8. Refund & Cancellation Policy

Unless specifically stated otherwise, all registration fees and admission fees are non-refundable.

  • Duplicate payments are eligible for refund after verification.
  • Technical payment errors may qualify for refunds.
  • Refund requests due to personal reasons may not be accepted.
  • Refunds approved by Crystalspiders Institute shall be processed within 7–14 business days.
  • Bank processing times may vary.

Crystalspiders Institute reserves the right to cancel any course or batch. Where the Institute cancels a paid course before commencement, eligible students may receive an appropriate refund or an option to transfer their enrollment to a future batch.

9. Professional Database Services

In addition to professional training programs, Crystalspiders Institute provides technical consulting and managed database services for businesses and organizations.

Our services include but are not limited to:

  • Database Administration
  • Performance Tuning
  • High Availability Solutions
  • Disaster Recovery Planning
  • Database Migration
  • Cloud Database Administration
  • Database Security Assessments
  • Monitoring & Health Checks
  • Database Design & Architecture
  • SQL Development
  • Business Intelligence Solutions

Professional services are governed by these Terms together with any mutually agreed Statement of Work (SOW), Proposal, or Service Agreement.

10. Project Scope

Before commencement of any consulting engagement, Crystalspiders Institute and the Client shall mutually agree upon:

  • Project objectives
  • Deliverables
  • Timeline
  • Pricing
  • Support period
  • Acceptance criteria

Any work requested outside the agreed scope may require additional quotations and approval.

11. Project Payments

  • Advance payments may be required.
  • Milestone payments shall be made according to the proposal.
  • Outstanding invoices may delay project delivery.
  • Final deliverables may be withheld until invoices are settled.
  • Invoices are payable within the agreed payment period.

12. Client Responsibilities

The Client agrees to provide:

  • Required database access.
  • Cloud credentials.
  • Server access.
  • Network connectivity.
  • Technical documentation.
  • A designated project coordinator.

Project timelines may be extended where delays occur due to unavailable resources or approvals from the Client.

13. Confidentiality & Non-Disclosure

Crystalspiders Institute treats all Client information as confidential.

  • Business information
  • Database structures
  • Passwords
  • Cloud environments
  • Application source code
  • Technical documentation

Information shall never be disclosed to third parties unless required by law or authorized by the Client.

14. Data Backup Responsibilities

Clients are solely responsible for maintaining complete backups before any maintenance, migration, upgrade, or performance tuning activity.

Although Crystalspiders Institute follows industry best practices, we cannot guarantee recovery of data where no valid backups exist.

15. Database Security

Crystalspiders Institute follows commercially reasonable security practices while providing professional services.

  • Secure access
  • Least privilege principles
  • Encrypted communication where applicable
  • Industry best practices

No technology platform can guarantee absolute security against all cyber threats.

16. Third-Party Services

Projects may involve technologies and services provided by third parties, including cloud platforms, database vendors, hosting providers, payment processors, and software suppliers.

Crystalspiders Institute is not responsible for outages, pricing changes, licensing modifications, or service interruptions caused by third-party providers.

  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Google Cloud Platform
  • Oracle Cloud
  • Razorpay
  • PostgreSQL
  • Oracle Database
  • Microsoft SQL Server
  • Snowflake
  • Docker

17. Intellectual Property

All content available on the Crystalspiders Institute website, including but not limited to training materials, course notes, videos, source code examples, presentations, documentation, logos, graphics, designs, software utilities, and website content, is protected by applicable intellectual property laws.

Unless otherwise agreed in writing:

  • Clients retain ownership of their own databases, business data and proprietary information.
  • Crystalspiders Institute retains ownership of internally developed scripts, reusable utilities, templates, methodologies, frameworks and training materials.
  • Course materials are provided solely for personal learning purposes.
  • Redistribution, resale, recording, reproduction or commercial use without written permission is prohibited.

18. Support & Maintenance

Support services provided by Crystalspiders Institute are governed by the agreed support package, maintenance agreement, or Statement of Work.

  • Support is limited to the agreed scope.
  • Additional work may require a separate quotation.
  • Support response times depend upon the selected support plan.
  • Emergency support may incur additional charges.
  • Software updates released by third-party vendors are outside our direct control.

19. Limitation of Liability

Crystalspiders Institute shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the use of our website, training services, or professional consulting services.

This includes, but is not limited to:

  • Loss of business revenue
  • Loss of profits
  • Loss of data
  • Business interruption
  • Network outages
  • Hardware failures
  • Cloud provider downtime
  • Cybersecurity incidents
  • Third-party software defects
  • Employment outcomes

Our maximum liability shall not exceed the total fees paid by the Client or Student for the specific service giving rise to the claim.

20. Force Majeure

Crystalspiders Institute shall not be held responsible for delays, interruptions, or failure to perform obligations resulting from events beyond our reasonable control.

Examples include:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemics
  • Government restrictions
  • War or civil disturbances
  • Power failures
  • Internet outages
  • Cloud platform failures
  • Telecommunication failures

21. Website Usage

Users agree to use this website only for lawful purposes. The following activities are prohibited:

  • Attempting unauthorized access to our systems.
  • Uploading malicious software.
  • Disrupting website operations.
  • Copying website content without permission.
  • Using automated tools to scrape website data.
  • Providing false registration information.

Violation of these conditions may result in suspension of access and appropriate legal action.

22. Privacy

Crystalspiders Institute values your privacy. Personal information collected during registration, enquiries, course enrollment, consulting engagements, or website usage is handled responsibly.

  • Information is used only for legitimate business purposes.
  • We do not sell personal information.
  • Payment details are processed through secure third-party payment gateways.
  • Reasonable security measures are implemented to protect information.

Please refer to our Privacy Policy for detailed information regarding collection, usage and protection of personal data.

23. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India.

24. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us.

Institute Crystalspiders Institute
Mobile/WhatsApp +91 7338457517
Email contactus@crystalspiders.com
Website www.crystalspiders.com
Support Monday – Friday

Frequently Asked Questions

Are course fees refundable?

Course fees are generally non-refundable after admission confirmation. Refunds are considered only in exceptional cases such as duplicate payments or technical errors.

Can I pay my course fee using EMI?

Yes. Where available, EMI facilities are provided through Razorpay and participating banks. Approval depends entirely upon the issuing bank.

Do you guarantee job placement?

Crystalspiders Institute provides placement assistance and career guidance. Employment decisions are made solely by employers and cannot be guaranteed.

Who owns my database after consulting work?

Clients retain ownership of their databases, business information, and proprietary data. Crystalspiders Institute retains ownership of its internal reusable tools, utilities, templates and methodologies.

Can these Terms change?

Yes. Crystalspiders Institute reserves the right to update these Terms whenever required. The latest version will always be available on this website.

Document Information

Document Terms & Conditions
Version 1.0
Effective Date 06 August 2026
Last Updated 06 August 2026
Applies To Training Services, Corporate Training, Database Consulting, Professional Database Services, Website Usage

Acceptance

By continuing to use the Crystalspiders Institute website, registering for any course, or engaging our professional services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, please discontinue use of our website and services.

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Crystalspiders Institute

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contactus@crystalspiders.com

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